Privacy Policy — Quollo AI

1. Introduction

Quollo AI (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our AI-powered video interview platform and related services (collectively, the “Service”).

By accessing or using the Service, you agree to the practices described in this policy. If you do not agree with this policy, please do not use the Service.

2. Data Controller

The data controller responsible for your personal data is Quollo AI. For questions regarding this policy, please contact us at hello@quollo.ai.

3. Data We Collect

3.1 Account Information

When you create an account, we collect your name, email address, and organization details.

3.2 Interview Data

When you use the Service to conduct interviews, we process video recordings, audio transcripts, AI-generated assessments, and interviewer-provided scores and notes.

3.3 Usage Data

We automatically collect information about how you interact with the Service, including IP address, browser type, device information, pages visited, and feature usage patterns.

4. How We Use Your Data

Provide, maintain, and improve the Service
Generate AI-assisted interview assessments and reports
Send transactional emails and service notifications
Ensure platform security and prevent fraud
Comply with legal obligations
Conduct aggregated, anonymized analytics to improve our AI models

5. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Contract performance — to provide the Service you signed up for
Legitimate interests — to improve the Service, prevent fraud, and ensure security
Consent — where required, such as for marketing communications
Legal obligation — to comply with applicable laws

6. Data Sharing & Transfers

We do not sell your personal data. We may share data with trusted third-party service providers (e.g., cloud hosting, email delivery) that process data on our behalf under strict data processing agreements.

Data is hosted on EU-based AWS infrastructure (Frankfurt/Ireland). If data transfers outside the EU are required, we rely on EU Standard Contractual Clauses or equivalent safeguards.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Interview recordings and transcripts are retained according to your organization's configured retention policy. You may request deletion at any time.

8. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Restrict or object to certain processing
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time (where consent is the legal basis)
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@quollo.ai.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hello@quollo.ai.